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FAQ

TwinKido Play Mats

What are your play mats made of?

TwinKido play mats are made of 100% natural latex sourced from GOLS certified vendors with side zip opening

Outer covers are made of organic cotton sourced from GOTS certified vendors.

Inner covers are made of TPU Laminated waterproof terry cotton fabric ensuring spills or messes do not reach the latex insert inside.
These cover materials have been sourced from OEKO-TEX certified vendors.

What is on the underside of the mat?

The underside of the outer cover is made with organic cotton.

Is latex foam safe?

Certainly! Latex is renowned for its antibacterial, self-ventilating, non-allergenic, and biodegradable characteristics. Derived from the sap of the rubber tree, it offers a highly natural foam option, free from toxins and flame retardants.

Why is my foam insert turning yellow?

Natural latex foam, derived from the sap of rubber trees, is known to gradually transition to a yellowish hue as it ages over time.

This color change is a natural consequence of the oxidation process that occurs within the plant-based material, similar to the way paper tends to yellow as it is exposed to the elements and the passage of time.


It is important to note that this natural discoloration does not in any way diminish the quality or performance characteristics of the latex foam.

The foam's core properties, such as its durability, comfort, and support, remain unaffected by this cosmetic change, ensuring that the product continues to deliver the same level of functionality and reliability throughout its lifespan.

Are the mats safe for my children to sleep on?

The materials used are safe and are 100% breathable and self-ventilating. Your children can comfortably nap on our play mats.

How do I clean my mat?

Outer cover: We recommend washing with low heat and mild detergent. Hang drying is best if possible. In case of using a dryer, dry with no heat.

If your new play mat cover fits tightly, air drying or drying with no heat is advised. In case the cover has room to shrink to fit snugly, low heat drying is suggested. After the initial wash, the cover should conform perfectly and stretch out with just a few uses.

Latex insert care: Spot clean with mild soap and water. DO NOT WASH the foam insert. Prolonged exposure to sunlight or air may cause brittleness. In case of moisture, remove the cover and allow the latex insert to dry thoroughly.

Terry cotton waterproof cover: low heat and mild detergent wash is advised.

TwinKido Play Cubes

Are the play cubes waterproof?

The 100% organic cotton outer cover is easily machine washable. The foam insert and the outer cover are not waterproof.

What kind of foam is used in the play cubes?

The play cube foam inserts are made of firm and lightweight PU foam sourced from REACH standard compliant vendors.

How sturdy is the play cube foam?

This foam is firmer than our natural latex foam, yet lightweight and soft. While we don't advise standing on it regularly, it's suitable for little ones to sit on comfortably.

TwinKido Support Pillow

How sturdy is the support pillow?

Our support pillows feature the same organic latex foam as our play mats in shredded form. This resilient and responsive foam achieves the perfect blend of softness and stability, ensuring ideal support for both you and your little ones.

Is the support pillow intended for sleep or play?

Our pillows are not only super comfortable, they are also versatile. They can be used exceptionally well as pregnancy, and nursing support, or as a prop for tummy time, sitting support, play barrier, cuddle pillow, or sleep support for little ones

General

Where are your products made?

All of our products are made right here in India. We source materials from certified vendors and send our end products to rigorous lab testing prior to launching them for sale.

Where do you ship?

We OFFER free shipping throughout India. In the case of international orders, please reach out to us at support@twinkido.in.

How soon will my order ship?

We ship your order within 2 working days from the date of your order confirmation.

Do you provide cash on delivery (COD) option?

We are working on making this possible for you. However, as of now we do not provide this.

How can I contact you?

You can reach us on +91 89250 55355 or send us an email to support@twinkido.in.

Our office is located at No. 7, 3rd Street, Aishwaryam Nagar, Kovaipudur, Coimbatore, TN, 641042.

We look forward to hearing from you.

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